News & Events


Research Workshop on Alternative Delivery Channel: Opportunities & Challenges of the New Banking Environment held in BIBM


Press Release

Date: 16-11-2017   

A day long research workshop was held at the Bangladesh Institute of Bank Management (BIBM) on November 11, 2017 in its auditorium. A paper titled "Alternative Delivery Channel: Opportunities & Challenges of the New Banking Environment " was presented in the workshop by Md. Mahbubur Rahman Alam, Associate Professor, BIBM. Other members of the research workshop team are Tanweer Mehdee, Assistant Professor, BIBM;  Rexona Yesmin, Lecturer, BIBM; Md. Zakir Hossain, Former Lecturer, BIBM.

The study identifies the problem areas as well as success factors in Alternative Delivery Channel. A good number of participant’s senior bank executives, academicians, media representatives, faculty members, officers of BIBM participated in the review workshop. BIBM Director General Toufic Ahmad Choudhury chaired the program.

Abu Hena Mohd. Razee Hassan, Deputy Governor, Bangladesh Bank was present in the research workshop as the chief guest. He said, financial inclusion has been broadly recognized as critical in reducing poverty and achieving inclusive economic growth. Different wings of the government are introducing comprehensive measures to improve access to and use of financial services. Alternative Deliver Channels (ADC) like Mobile Financial Service (MFS) through mobile phone, Automated Teller Machine (ATM), Agent Banking, Internet Banking and Point of Sale Terminal (POST) play an important role to boost up financial inclusion.

He also said, moving from cash-based to digital payments has many potential benefits, for both senders and receivers. It can improve the efficiency of making payments by increasing the speed of payments and by lowering the cost of disbursing and receiving them. It can also enhance the security of payments and thus reduce the incidence of crime associated with them. And it increases the transparency of payments and thus reduces the likelihood of leak¬age between the sender and receiver.

At the end of 2016, there were 9,019 ATMs, 1.1 crore plastic cards, 2,334 agents of Agent Banking, 5,25,144 Agent Banking subscribers, 7,10,026 MFS agents, 4.10 crore MFS subscribers and 1.6 million Internet Banking accounts. In 2016, number of transactions through all delivery channels was 162.9 crore worth Tk. 3,15,780 Crore he added.
Deputy Governor said, including urban areas, the continued growth of ADCs is being happened in semi-urban and rural areas also. ADCs has brought a silent revolution in the country where almost 40% people still do not have access to electricity.
BIBM survey has found that bank officials are directly involved in 67 percent of forgeries in online banking. Some 40 percent of such forgeries are jointly committed by bank officials and IT firms while 18 percent involve only bank officials, it said.
BIBM Supernumerary Professor Helal Ahmed Chowdhury emphasized technological skill development of bankers. Bangladesh Bank should expand the facility for the opening of Taka 10 accounts for the financial inclusion of more people, he said.
Md Arfan Ali, president and managing director of Bank Asia, said the banking sector would face a serious crisis in the coming days if banks were not prepared to face technological challenges.
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Written by Manager

Sunday 19th November 2017