Foundation Training Program for the Executives of Standard Chartered Bank

• Title : Foundation Training Program for the Executives of Standard Chartered Bank
• Course TYPE : Foundation Training Course
• Course No : FTP02/2022
• Duration : 05 Working Days
• Frequency : 01
• Time : Sunday 5th of June 2022 - Thursday 9th of June 2022
• Nature: Oncampus
• Target Group : Senior Principal Officer or Equivalent Officer and above
• Methods : Lecture, Group Discussion, Case Study, Panel Discussion and Formulation of Recommendation
• Resource Person: BIBM Faculty and Professionals from Financial and Other Institutions
• Coordination Team :
  1 . Dr. Mohammad Tazul Islam
  2 . Dr. Md. Mosharref Hossain
  
• Objectives:

  Financial and Banking System of Bangladesh – An overview & Function of Central Bank with Reference to Bangladesh Bank

• Contents:

  Customer Relationship Management in Banks. (Customer as an Asset, Customer Interaction Cycle, Customer Touch Points, Total Customer Experience, Customer Loyalty, Customer Satisfaction, Customer Care, Customer Contact Technology Strategy.)