[email protected] 48032091-4
[email protected] 48032091-4

Course Details

Soft Skills for Bank Executives

  • Title : Soft Skills for Bank Executives
  • Course TYPE : Training Course
  • Course No : TC41/2025
  • Duration : 04 Working Days
  • Frequency : 02
  • Time : Monday 20th of October 2025 - Thursday 23rd of October 2025
  • Nature: Residential
  • Target Group : Senior Officer or Equivalent Officer and Above
  • Methods : Lecturer, Group Discussion, Exercise and Case Study
  • Resource Person: BIBM Faculty and Professionals from Financial and other Institutions
  • Coordination Team :
    1 . Dr. Mohammad Tazul Islam
    2 . Rahat Banu
  • Objectives:
    • To Develop a Comprehensive Understanding of Soft Skills.
    • To Build and Maintain Professional Relationships in the Banking Industry.
    • To Enable the Participants to use Different Methods, Tools and Techniques of Soft Skills.
  • Contents:
    • Soft Skills – Meaning, Difference between Soft and Hard Skills, Importance, Types of Soft skills.
    • Lead teams with inspiration and motivation using leadership skills. Understand and manage emotions in oneself and others. Leverage connections for business development and opportunities.
    • Handle inquiries and complaints of customers with empathy and professionalism. Actively listen to understand client needs and concerns.
    • Develop adaptability, creative problem-solving skills, and resilience.
    • Prioritize tasks and manage time effectively to meet deadlines. Handle multiple responsibilities without compromising quality in stressful situations.
    • Negotiate terms and conditions with clients and stakeholders. Resolve conflicts within the team or with clients in a diplomatic manner.

Terms

BIBM member banks can access the online nomination form before forty (40) days of the commencement of programs. BIBM member banks can nominate a maximum number of three (03) participants for a Training Course/Training Workshop. The maximum number of participants in each Training Course/Training Workshop is 40. However, if the number of total nominees exceeds the maximum number, a final list of 40 participants will be prepared by the BIBM authority which will be available online five (05) days prior to the commencement of the Training Course/Training Workshop. Information in regard to rejection of any nomination will be communicated to the concerned bank at least three (03) days before the commencement of the Training Workshop. No participant under the target group/level is allowed to participate in any Training Course/Training Workshop.

Registration Fee:

  • As per the decision of the BIBM Governing Board, BIBM Member Banks (except Bangladesh Bank) are required to pay BDT 7,200/- per participant as training fees which also include Accommodation, Food, and other miscellaneous expenses. 
  • For Non-member Banks and Non-Bank Financial Institute (NBFIs) are required to pay BDT 11,200/- per participant as training fees which also include Accommodation, Food, and other miscellaneous expenses.
  • Bangladesh Bank, the fee is BDT 2,000 per participant. 

All Fees are excluding VAT and Tax. 

Methods of Payment:

The pay order/bank draft drawn in favor of ‘Bangladesh Institute of Bank Management’ has to be sent at least Three (03) days prior to the commencement of the Training Course/Training Workshop to Director General, Bangladesh Institute of Bank Management, Plot #4, Mail Road-1, Mirpur-2, Dhaka-1216. The nominee(s) have to submit a copy of the nomination letter (containing mobile number & email address) & photocopy of bank draft/pay order at the time of registration to join the Campus-based  Course on 20 October, 2025 at 10.am.

Session Time:

The Training for each day will be as follows:

Time

Session

1005-1105

1st Session

1105-1125

Refreshment

1125-1225

2nd Session

1225-1230

Break

1230-1330

3rd Session

1330-1430

Lunch & Prayer Break

1430-1530

4th Session

1530-1545

Break

1545-1645

5th Session

1645

Tea & Snacks